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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first step you should take is to press the Help button, which is present on each page. A popup will appear. It comprises thorough information about all the actions that you can carry out on the given page. Each pop-up window opens on the very same page so that you can swiftly return to your work.

Video Tutorials

We have an extensive selection of instructional videos demonstrating how to work with our hosting Control Panel. They're made for those of you who want to see how things are being done rather than just reading articles. Thus, everyone can swiftly find their way around our web hosting Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't discover the answer you searching for, have a gaze at our comprehensive FAQ database, which contains questions asked by actual individuals and provides practical solutions. We constantly "revamp" our Frequently Asked Questions database with new questions & answers in an attempt to cover all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't discover the answer you are looking for in the Frequently Asked Questions section either, you can contact our fantastic team of technical support engineers available 24/7 and eager to assist you with any problem. Each trouble ticket you send will be replied to within one hour (the average trouble ticket response time being only twenty mins), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 175150

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com